The hotel said that the room type was not upgraded but arranged a room with a better view. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. After half an hour after entering the room, I did not receive a call from the manager. I said, please ask the manager to call me. If you want to see the manager, he would be in the lobby. The front desk said that the manager could not go to the guest room. I asked the front desk to let the manager contact me. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge.
I was just a common room, and the attitude was very bad. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. The smog is filled and we don’t feel good with our children.
Las Vegas | 0.11km from Omnia The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace.
